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  • What are the proper DNS addresses, or name servers, for BrownRice?
    When hosting your web site, VPS, or email with Brownrice its best to use our Domain Name Servers (DNS.)   Listed in order they are: ns1.brownrice.com ns2.brownrice.com ...
  • Where is your control panel?
    Our mobile-friendly control panel is located here: http://dashboard.brownrice.com You can login with any email address that is associated with a Brownrice billing account.  Click the Password Reset ...
  • What is SmartVPS AutoTune?
    Brownrice’s SmartVPS AutoTune service continually collects over 30 VPS performance metrics and automatically re-tunes your web and database server settings whenever anything gets out of tune so that ...
  • What should I do about these AutoTune Alerts?
    AutoTune notices are just informing you of site "slow-downs," not outages. And these occasional Load Average spikes, or Web Server Connections being maxed out, are ...
  • What is AutoScale?
    AutoScale works with AutoTune and constantly monitors the health of your SmartVPS.  If it detects a traffic surge it will upgrade your service level to ensure that ...
  • What are VPS Snapshots?
    VPS Snapshots allow you to take a "snapshot" of your VPS at any moment in time, save it, and revert your live VPS back to ...
  • What is Gen7?
    Our newest SmartVPS platform is Generation 7, which include these features: PCIe SSD Drives for exceedingly fast data transfer. FREE server management. We update and patch your ...
  • What is the Brownrice backup schedule?
    We provide full server OS and root directory backups for all services and plans: Daily backup, taken at 12:00AM (GMT) that we maintain for Seven Days. Monthly backups, taken ...
  • What is a GeoSync Cluster?
    Our GeoSync Cluster is a fully automated, three-VPS cluster of servers spread across three data centers, in three different timezones.  If one data center goes ...
  • What are the proper DNS addresses, or name servers, for BrownRice?
    When hosting your web site, VPS, or email with Brownrice its best to use our Domain Name Servers (DNS.)   Listed in order they are: ns1.brownrice.com ns2.brownrice.com ...
  • What are my email server settings and which email programs can I use with Brownrice?
    Here's the quick answer to what your server settings need to be in order to connect to our servers: Incoming (IMAP and POP3) server: mail.brownrice.com Outgoing (SMTP) ...
  • What is a mail robot?
    Mail Robots: A Mail Robot allows you to create an account that sends an automated reply to the sender while forwarding the original email to ...
  • What is the difference between an email "forward" account and a regular email account?
    Note:  We do not allow forwarding to yahoo.com, aol.com, gmail.com, earthlink.net, sbscglobal.com, hotmail.com, live.com, msn.com, frontier.net, gmail.com, comcast.net  or any outside provider.   If you set up forwarding to any outside ...
  • What email server names, ports, and encryption can I use with my email program?
    Full email program setup instructions are here: https://support.brownrice.com/content/3/1/en/what-are-my-email-server-settings.html.   However, if you are looking for our support of specific ports and protocals we've got them listed below: Non-encrypted ...
  • What is DSPAM?
    For the majority of our email users our free anti-spam software, Spamassasin, adequately protects their inboxes from receiving spam.   In addition to greylisting our Spamassassin servers scan ...
  • Where is your control panel?
    Our mobile-friendly control panel is located here: http://dashboard.brownrice.com You can login with any email address that is associated with a Brownrice billing account.  Click the Password Reset ...
  • What are the Brownrice MX records?
    If you are hosting your email with Brownrice the your DNS MX records should read: spam1.brownrice.com (priority 10) spam2.brownrice.com (priority 10) ...
  • What should I use for my SPF record?
    If you are hosting your email on Brownrice servers and are having email deliverability problems, go to our Dashboard and enter this TXT record (the quotes ...
  • What is a domain name?
    A domain name is a text name corresponding to a computer or website on the Internet. For example, the domain name google.com points to the ...
  • Where is your control panel?
    Our mobile-friendly control panel is located here: http://dashboard.brownrice.com You can login with any email address that is associated with a Brownrice billing account.  Click the Password Reset ...
  • What are the proper DNS addresses, or name servers, for BrownRice?
    When hosting your web site, VPS, or email with Brownrice its best to use our Domain Name Servers (DNS.)   Listed in order they are: ns1.brownrice.com ns2.brownrice.com ...
  • What is the embed code for my web cam?
    Our web camera video player is a fully responsive HTML5 video player with a Flash fallback and is compatible with every modern browser and mobile ...
  • Where is your control panel?
    Our mobile-friendly control panel is located here: http://dashboard.brownrice.com You can login with any email address that is associated with a Brownrice billing account.  Click the Password Reset ...
  • What type of webcam should I purchase?
    Nearly any modern IP camera will work. Here's a list of indoor cameras that are affordable and good. We recommend these outdoor cameras for their high quality video and all-weather ...
  • What hostname do I use when connecting to my site's MySQL database?
    When connecting to a MySQL database also use localhost as your hostname. ...
  • What is IDX?
    IDX stands for Internet Data eXchange, and is used specifically for real estate.Brownrice Internet updates all MLS real estate listing data and photos each morning ...
  • Where is your control panel?
    Our mobile-friendly control panel is located here: http://dashboard.brownrice.com You can login with any email address that is associated with a Brownrice billing account.  Click the Password Reset ...
  • What is your backup policy, SLA, and disaster recovery plan?
    1. What is the uptime SLA of the environment? The Brownrice SLA is 99.99%. View our full Terms of Service here:https://brownrice.com/pop_tos 2. What is the disaster ...
  • What is MFA, why should I use it, and how do I enable it?
    What is MFA? Multi-factor authentication (MFA) is a security feature which requires the user to provide two or more verification factors in order to gain access ...