• What are the proper DNS addresses, or name servers, for BrownRice?
    When hosting your web site, VPS, or email with Brownrice its best to use our Domain Name Servers (DNS.)   Listed in order they are: ns1.brownrice.com ns2.brownrice.com ...
  • Where is your control panel?
    Our mobile-friendly control panel is located here: http://dashboard.brownrice.com You can login with any email address that is associated with a Brownrice billing account.  Click the Password Reset ...
  • What is SmartVPS AutoTune?
    Brownrice’s SmartVPS AutoTune service continually collects over 30 VPS performance metrics and automatically re-tunes your web and database server settings whenever anything gets out of tune so that ...
  • What should I do about these AutoTune Alerts?
    AutoTune notices are just informing you of site "slow-downs," not outages. And these occasional Load Average spikes, or Web Server Connections being maxed out, are ...
  • What should I use for my SPF record?
    If you are hosting your email on the Brownrice servers than you'll likely want to login to our Dashboard and enter this TXT record (the ...
  • What is AutoScale?
    AutoScale works with AutoTune and constantly monitors the health of your SmartVPS.  If it detects a traffic surge it will upgrade your service level to ensure that ...
  • What are my email server settings?
    Your email server addresses are: Incoming (IMAP and POP3) server: mail.brownrice.comOutgoing (SMTP) server: mail.brownrice.com You'll also want to turn SMTP Authentication on to send email from anywhere.    Outgoing Server Name ...
  • What is a mail robot?
    Mail Robots: A Mail Robot allows you to create an account that sends an automated reply to the sender while forwarding the original email to ...
  • What is the difference between an email "forward" account and a regular email account?
    Note:  While our forwarding works great we can't guarantee email forwarding to outside servers (Gmail, AOL, and Earthlink in particular) as forwarded email is often tagged ...
  • What email encryption and server ports can I use?
    Non-encrypted connections: SMTP use: mail.brownrice.com and port 25 IMAP use: mail.brownrice.com and port 143 POP/POP3 use: mail.brownrice.com and port 110   Use these protocols and ports if you'd like to encrypt the connection between your email program and our ...
  • What is DSPAM?
    For the majority of our email users our free anti-spam software, Spamassasin, adequately protects their inboxes from receiving spam.   In addition to greylisting our Spamassassin servers scan ...
  • Where is your control panel?
    Our mobile-friendly control panel is located here: http://dashboard.brownrice.com You can login with any email address that is associated with a Brownrice billing account.  Click the Password Reset ...
  • What are the Brownrice MX records?
    If you are hosting your email with Brownrice the your DNS MX records should read: spam1.brownrice.com (priority 10) spam2.brownrice.com (priority 10) ...
  • What should I use for my SPF record?
    If you are hosting your email on the Brownrice servers than you'll likely want to login to our Dashboard and enter this TXT record (the ...
  • What is a domain name?
    A domain name is a text name corresponding to a computer or website on the Internet. For example, the domain name google.com points to the ...
  • Where is your control panel?
    Our mobile-friendly control panel is located here: http://dashboard.brownrice.com You can login with any email address that is associated with a Brownrice billing account.  Click the Password Reset ...
  • What should I use for my SPF record?
    If you are hosting your email on the Brownrice servers than you'll likely want to login to our Dashboard and enter this TXT record (the ...
  • What is the embed code for my web cam?
    Our web camera video player is a fully responsive HTML5 video player with a Flash fallback and is compatible with every modern browser and mobile ...
  • Where are my web camera statistics?
      Our web camera hosting  customers can view LIVE and historical user analytics by logging into our Dashboard with a billing email address at http://dashboard.brownrice.com Once logged ...
  • Where is your control panel?
    Our mobile-friendly control panel is located here: http://dashboard.brownrice.com You can login with any email address that is associated with a Brownrice billing account.  Click the Password Reset ...
  • Why do my camera statistics sometimes show Viewers and no bandwidth?
    Because of the way the HTML5 video works "Viewers" may or may not actually be watching your video, but they are still counted as Viewers.  ...
  • What type of webcam should I purchase?
    Nearly any modern IP camera will work. Here's a list of indoor cameras that are affordable and good. We recommend these outdoor cameras for their high quality video and all-weather ...
  • What address do I use to FTP to my site?
    Your FTP hostname is: ftp.YourWebSite.com If your site is not yet live on Brownrice (i.e.  DNS has not been pointed to ns1.brownrice.com and ns2.brownrice.com) then you ...
  • What is the initial path to my web site after I FTP into my server?
    If you are configuing your FTP program and its asking for an intial path, or remote directory, or path name, then enter this: /docs ...
  • What is the directory path to my web site (document root), sendmail, and PERL?
    Server Root Path /home/domains/YourWebSite.com/docs/Path to Perl /usr/bin/perlPath to Sendmail /usr/sbin/sendmail ...
  • What's the difference between at "hit" and a "visit?"
    Whenever someone loads a page from your web site, he or she is being sent the text on the page as well as each grahic ...
  • What hostname do I use when connecting to my site's MySQL database?
    When connecting to a MySQL database also use localhost as your hostname. ...
  • What is IDX?
    IDX stands for Internet Data eXchange, and is used specifically for real estate.Brownrice Internet updates all MLS real estate listing data and photos each morning ...
  • Why are my Brownrice visitor statistics different than the Google Analytics stats?
    Brownrice uses AWStats for its base traffic analysis with a pretty overlay. AWStats pulls its numbers directly from your server's logs and does not filter ...
  • Where is your control panel?
    Our mobile-friendly control panel is located here: http://dashboard.brownrice.com You can login with any email address that is associated with a Brownrice billing account.  Click the Password Reset ...
  • What is your backup policy, SLA, and disaster recovery plan?
    1. What is the uptime SLA of the environment? The Brownrice SLA is 99.99%. View our full Terms of Service here:https://hosting.brownrice.com/legal/terms_of_service 2. What is the disaster ...