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  • General Questions: What is MFA, why should I use it, and how do I enable it?
    Answer: What is MFA? Multi-factor authentication (MFA) is a security feature which requires the user to provide two or more verification factors in order to gain access ...
  • SmartVPSs: How do I review my VPS's performance data?
    Answer: Brownrice VPS performance data Brownrice continuously collects over 30 data points (CPU, Sendmail, Apache, MySQL, RAM, etc.) from your VPS and uses this data to keep ...
  • SmartVPSs: What is SmartVPS AutoTune?
    Answer: Brownrice’s SmartVPS AutoTune service continually collects over 30 VPS performance metrics and automatically re-tunes your web and database server settings whenever anything gets out of tune so that ...
  • SmartVPSs: How do I get my Free SSL certificates?
    Answer: Our free SSL certificates are available for all web site's hosted on a Brownrice SmartVPS. If your site is on a SmartVPS you likely already ...
  • SmartVPSs: How do I upgrade or downgrade my SmartVPS?
    Answer: With an email address that is associated with Brownrice hosting account login to our Dashboard: http://dashboard.brownrice.com Once Logged in click VPSs -> yourvps.com Manage (green button) -> Upgrade this VPS Use ...
  • SmartVPSs: How do I cancel my Brownrice account?
    Answer: Just send an email to support@brownrice.com from an email address listed on the account and we'll shut it down for you. Keep in mind that all ...
  • SmartVPSs: How do I setup DNS?
    Answer: Here's how to add your domain to the Brownrice DNS servers: With an email address that is associated with Brownrice hosting account login to our Dashboard:http://dashboard.brownrice.com First ...
  • Email: What should I use for my SPF record?
    Answer: If you are hosting your email on Brownrice servers and are having email deliverability problems, go to our Dashboard and enter this TXT record (the quotes ...
  • SmartVPSs: How do I upgrade my PHP and MySQL versions?
    Answer: For Software Generation 7 SmartVPSs you can change the  PHP version via our Dashboard.  - Navigate to the VPS Hosting tab. - Click Manage - Click on the ...
  • SmartVPSs: How do I allot more RAM, CPU and disk space to one of my VPSs
    Answer: To allot more resources to one of your SmartVPSs on your dedicated PrivateVZ server just login to our dashboard and click: Dedicated -> Manage -> VPS ...
  • SmartVPSs: How do I add new VPSs to my managed dedicated server?
    Answer: Log in to https://dashboard.brownrice.com with your billing email (that's probably the one where we sent these instructions) Once logged in, click: Dedicated -> yourprivateservername.com Manage -> Spawn New ...
  • Domains & DNS: I received a domain expiration notice that isn't from BRI, is it a scam?
    Answer: First and foremost, if your domain is registered with Brownrice, your expiration notices will always come from a Brownrice email address. If your site is ...
  • SmartVPSs: How do I run Node.js and NPM on my SmartVPS?
    Answer: Node.js is not intended to be used as server-wide software and should be installed on a per-user basis.  This allows you to use whatever version of ...
  • Domains & DNS: How do I transfer a domain name to another registrar?
    Answer: To transfer a domain name to another (non-brownrice) registrar you'll need to: Ensure your current balance due to Brownrice is paid. Login to https://dashboard.brownrice.com Click Domains -> yourdomainname.com Manage -> Transfer Ensure ...
  • SmartVPSs: How do I delete my VPS?
    Answer: If you have a managed dedicated server you can follow the instructions below to delete your own VPSs.  If you do not have a dedicated server ...
  • Email: How do I add someone else, like my web developer, to my account?
    Answer: If you'd like someone else - like your web developer or another trusted employee - to be able to access our Dashboard so that they ...
  • SmartVPSs: Can I have root access or sudo for my web site or server?
    Answer: Yes!  For Unmanaged VPSs and Unmanaged Dedicated servers we'll immediately provide you with root access and you can do as you please. However, for SmartVPSs, which ...
  • SmartVPSs: How do I reset my WordPress password?
    Answer: Do you have a WordPress site with Brownrice, but don't know your WordPress admin password?  This FAQ will guide you through getting your access back. If ...
  • Domains & DNS: How do I connect my Brownrice registered domain to Wix?
    Answer: Do you have a domain registered through Brownrice, but want to point that domain to a Wix-hosted third party website?  This is how: Step 1: Add ...
  • SmartVPSs: How do I connect my Brownrice registered domain to Squarespace?
    Answer: Step 1 - Start the connection in Squarespace The following steps must be done within your SquareSpace account. To connect your domain, start in the Domains panel : Open the Domains panel . Or, if there's a ? in ...

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