General Questions

• Where is your control panel?

  Our mobile-friendly control panel is located here: https://dashboard.brownrice.com You can login with any email address that is associated with a Brownrice billing
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• How do I add someone else, like my web developer, to my account?

  Add a web developer or access for another user to your Dashboard account If you'd like someone else - like your
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• Can I have root access or sudo for my web site or server?

  Yes! For Unmanaged VPSs and Unmanaged Dedicated servers we'll immediately provide you with root access and you can do as
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• How do I contact BrownRice?

  Email:support@brownrice.com Phone:575-758-4175
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• Enroll in MFA using authenticator app

  If you aren't yet familiar with MFA, please see this FAQ: What is MFA, why should I use it, and
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• What are your Backups, Redundancies, SLA, Security, and Disaster Recovery Plans?

  1. What is the uptime SLA of the environment? The Brownrice SLA is 99.99%. View our full Terms of Service
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• How do I pay my bill? Why can't I just email you my Credit Card?

  We have multiple easy and secure ways for you to pay your bill. Never put your credit card info in an
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• Enroll in MFA using SMS (text message) option

  If you aren't yet familiar with MFA, please see this FAQ: What is MFA, why should I use it, and
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• What is MFA, why should I use it, and how do I enable it?

  What is MFA? Multi-factor authentication (MFA) is a security feature which requires the user to provide two or more verification factors
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• What Powers Brownrice's 100% Green Hosting?

  Our Annual Energy ReportHow much electricity does Brownrice use each year?We use approximately 246 megawatt-hours (MWh) of electricity per year
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