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  • SmartVPSs: How do I install Wordpress
    Answer: To install Wordpress login to our dashboard at https://dashboard.brownrice.com with any email address that is associated with a Brownrice billing account then click: VPS Hosting yourwebsite.com Manage (click ...
  • SmartVPSs: How do I change my FTP password?
    Answer: Here is how to change an FTP account password: Using a Brownrice billing email address login to our control panel at http://dashboard.brownrice.com For SmartVPS accounts: Navigate to VPS -> yourwebsite.com Manage -> FTP/SSH Acounts When viewing your ...
  • Email: Outlook timeout while connecting to my IMAP account. What can I do to prevent
    Answer: This is a known Outlook issue.  The Outlook program handles IMAP poorly, at best.  Thunderbird - or any other email program for that matter - ...
  • Webcams: How long are recordings stored in my account and how much does it cost?
    Answer: By default web camera recordings are not enabled.  However, this is a setting that you can change at any time.  Here's how: Login to https://dashboard.brownrice.com Click Streaming -> yourwebcam Manage -> ...
  • Email: How to add my Gmail address book to Brownrice Webmail?
    Answer:   To enable your Gmail address book so that its available to you in Brownrice webmail you'll need to modify your Gmail security settings.  Here's how ...
  • Site Building: How do I update Wordpress?
    Answer: Wordpress usually updates itself, but if for some reason it doesn't then updating is not difficult and not technical.  Here are the steps to update: Login ...
  • Webcams: How do I change my camera timezone so that my statistics, recordings, and timelapses are
    Answer: By default all new webcams are set to be in the Mountain Timezone, because that's where our servers live.  However, you should set your camera location ...
  • Email: How do I train DSPAM?
    Answer:   When a spam message arrives in your inbox drag it to your new isSpam folder!  When DSPAM determines that a message is spam it automatically places it ...
  • SmartVPSs: How do I add a subdomain to my hosting account?
    Answer: Add a subdomain to your hosting account: Login to http://dashboard.brownrice.com with an email address that we have on file. Click -> VPS Hosting -> yourwebaddress.com Manage (green button)  -> Web Sites ...
  • SmartVPSs: How do I SSH into my VPS?
    Answer: Using SSH allows you to do some advanced (or simple) systems administration on your VPS.  You can SSH to your VPS using Windows, Macs, or ...
  • SmartVPSs: How do I create a cron job?
    Answer: If your hosting account is a shared hosting account:  Login to our Dashboard: http://dashboard.brownrice.com Click Site Hosting & Email -> Manage Web Site -> Cron Jobs (button) Follow instructions! ...
  • General Questions: What is MFA, why should I use it, and how do I enable it?
    Answer: What is MFA? Multi-factor authentication (MFA) is a security feature which requires the user to provide two or more verification factors in order to gain access ...
  • SmartVPSs: How do I review my VPS's performance data?
    Answer: Brownrice VPS performance data Brownrice continuously collects over 30 data points (CPU, Sendmail, Apache, MySQL, RAM, etc.) from your VPS and uses this data to keep ...
  • SmartVPSs: What is SmartVPS AutoTune?
    Answer: Brownrice’s SmartVPS AutoTune service continually collects over 30 VPS performance metrics and automatically re-tunes your web and database server settings whenever anything gets out of tune so that ...
  • SmartVPSs: How do I upgrade or downgrade my SmartVPS?
    Answer: With an email address that is associated with Brownrice hosting account login to our Dashboard: http://dashboard.brownrice.com Once Logged in click VPSs -> yourvps.com Manage (green button) -> Upgrade this VPS Use ...
  • SmartVPSs: How do I cancel my Brownrice account?
    Answer: Just send an email to support@brownrice.com from an email address listed on the account and we'll shut it down for you. Keep in mind that all ...
  • General Questions: What is your backup policy, SLA, and disaster recovery plan?
    Answer: 1. What is the uptime SLA of the environment? The Brownrice SLA is 99.99%. View our full Terms of Service here:https://brownrice.com/pop_tos 2. What is the disaster ...
  • SmartVPSs: My Wordpress site is now live on Brownrice. How do I change the temporary URL
    Answer: If you've been using a temporary brownrice.com URL to build your site on our servers prior to it going live (e.g. yourwebsite.brownrice.com) you'll want to ...
  • SmartVPSs: How do I set up a new web site on my SmartVPS?
    Answer: Here's how to setup hosting for a new web site or subdomain to be hosted on your SmartVPS You can add as many web site hosting ...
  • SmartVPSs: How do I upgrade my PHP and MySQL versions?
    Answer: For Software Generation 7 SmartVPSs you can change the  PHP version via our Dashboard.  - Navigate to the VPS Hosting tab. - Click Manage - Click on the ...

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