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• General Questions: How do I contact BrownRice?
  Answer: Email:support@brownrice.comPhone:800-691-8671575-758-4175 ...
• Email: What are the Brownrice MX records?
  Answer: If you are hosting your email with Brownrice the your DNS MX records should read: spam1.brownrice.com (priority 10) spam2.brownrice.com (priority 10) ...
• Site Building: Is Telnet or SSH enabled for my site?
  Answer:   We don't allow SSH access for our shared hosting clients.  However, we do allow it for our virtual server clients.  Our virtual servers are incredibly ...
• Site Building: How do I take credit card payments via my web site?
  Answer: There are numerous ways to do real-time credit card processing, but none that are inexpensive to get set up. You'll need:1) An Internet merchant account. ...
• Web Cams: Where are my web camera statistics?
  Answer:   Our web camera hosting  customers can view LIVE and historical user analytics by logging into our Dashboard with a billing email address at http://dashboard.brownrice.com Once logged ...
• Site Building: How do I password protect one of my web site directories?
  Answer: We can password protect a directory for you quickly and easily. Just email us at support@brownrice.com OR you can do it yourself if you ...
• Email: What is a mail robot?
  Answer: Mail Robots: A Mail Robot allows you to create an account that sends an automated reply to the sender while forwarding the original email to ...
• Site Building: IDX for developers
  Answer: For an overview of what IDX is, and what options are available to end-users, read this. IDX Information For Developers Our IDX system is a comprised of ...
• Domains & DNS: How do I transfer a domain name to brownrice?
  Answer:  If you want to transfer your domain registraton to Brownrice to manage, follow the below steps.  Owner of domain must have access to their current domain ...
• SmartVPSs: I'm getting a "permission denied" error when I try and edit a file. How can
  Answer: Occasionally web site software or a user on your server will change your file permissions which can prevent your other users from being able to ...
• Site Building: Do I have to create a cgi-bin directory to run PERL / CGI scripts?
  Answer: No!  You can place your executable scripts anywhere within the docs directory (or below) and they'll run fine.  Because of our super secure and easy ...
• SmartVPSs: How do I show hidden files?
  Answer: Configuring your FTP client to show hidden files is a process that differs significantly for each FTP client. Instructions for doing so using many popular ...
• Email: Where is your control panel?
  Answer: Our mobile-friendly control panel is located here: http://dashboard.brownrice.com You can login with any email address that is associated with a Brownrice billing account.  Click the Password Reset ...
• SmartVPSs: How do I install Wordpress
  Answer: To install Wordpress login to our dashboard at https://dashboard.brownrice.com with any email address that is associated with a Brownrice billing account then click: VPSs yourwebsite.com Manage (click green ...
• SmartVPSs: How do I change my FTP password?
  Answer: Here is how to change an FTP account password: Using a Brownrice billing email address login to our control panel at http://dashboard.brownrice.com For Shared Hosting accounts: Navigate to Hosting -> yourwebsite.com Manage Web Site ...
• Email: Outlook timeout while connecting to my IMAP account. What can I do to prevent
  Answer: This is a known Outlook issue.  The Outlook program handles IMAP poorly, at best.  Thunderbird - or any other email program for that matter - ...
• Web Cams: How long are recordings stored in my account and how much does it cost?
  Answer: By default web camera recordings are not turned enabled.  However, this is a setting that can be changed by you at any time.  Here's how: Login ...
• Site Building: Why are my Brownrice visitor statistics different than the Google Analytics stats?
  Answer: Brownrice uses AWStats for its base traffic analysis with a pretty overlay. AWStats pulls its numbers directly from your server's logs and does not filter ...
• Email: How do add my Gmail address book to Brownrice Webmail?
  Answer:   To enable your Gmail address book so that its available to you in Brownrice webmail you'll need to modify your Gmail security settings.  Here's how ...
• Site Building: How do I update Wordpress?
  Answer: Wordpress usually updates itself, but if for some reason it doesn't then updating is not difficult and not technical.  Here are the steps to update: Login ...

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