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How do I copy and send email headers to Brownrice Internet?
In order to determine why an email is not being sent to or received from certain mail servers we'll often ...

What is the size limitation for attachments in email?
The maximum message size any user can send through Brownrice mail servers is 34MB (34,000 KB). However, it is recommended ...

Outlook timeout while connecting to my IMAP account. What can I do to prevent
This is a known Outlook issue. The Outlook program handles IMAP poorly, at best. Thunderbird - or any other email ...

I'm getting a "permission denied" or "forbidden" error when I try and edit a file.
Occasionally web site software or a user on your server will change your file permissions which can prevent your other ...

How do I change my FTP/SSH User password?
How to change an FTP/SSH User password For SmartVPS accounts: Log in to your Dashboard Navigate to VPS HOSTING Select your VPS: yourvpsname.com -> Click ...

How do I change the document root of my website?
What is the Document-Root? This is the directory where your site lives, and where you should put your index.php or index.html ...

How do I SSH into my VPS?
Using SSH allows you to do some advanced (or simple) systems administration on your VPS. You can SSH to your ...

How do I create SSH keys on my VPS?
First, create an SSH user and login to your VPS by following these instructions. Once you've logged into the VPS type ...

How do I upgrade or downgrade my SmartVPS?
How to Upgrade or Downgrade your VPS Log in to your Dashboard Navigate to VPS HOSTING Select your VPS: yourvpsname.com -> Click Manage (green ...

How do I redirect an alias domain to an internal folder, another address, or my
Add any of the code below to an .htaccess file in the "docs" folder within your web site. i.e. docs/.htaccess Redirect to ...

How do I get a free SSL certificate for a domain alias?
The short answer is that we don't support SSL certificates for aliases. However, you can still totally get this done. ...

How do I allot more RAM, CPU and disk space to one of my VPSs
Allot more resources to one of your SmartVPSs on your Dedicated PrivateVZ server Log in to your Dashboard Navigate to DEDICATED Select your ...

How do I add new VPSs to my managed dedicated server?
Log in to your Dashboard Navigate to DEDICATED Select your Private Server Name: yourvpsname.com -> Click Manage (green button) Click Spawn New VPS on this ...

How do I archive my emails in Mac Mail, and free up server space?
Here is how to archive in Apple Mail: Start Apple Mail From the Mail menu select Mailbox > New Mailbox…, The “New ...

How do I access the file manager through my browser?
Log in to your Dashboard Navigate to VPS HOSTING Select your VPS: yourvpsname.com -> Click Manage (green button) Go to the SSH Users Click Add User ...

How do I create new FTP or SSH/SFTP user account?
Create new SSH/SFTP user account: Log in to your Dashboard Navigate to VPS HOSTING Select your VPS: yourvpsname.com -> Click Manage (green button) Go to FTP/SSH ...

How do I add or update my accounts' current payment method?
Update your payment method and add new credit card details Log in to your Dashboard Navigate to BILLING On the right side of ...

Emails from my website are ending up in SPAM, how do I fix this?
By default, some content management systems such as Wordpress use sendmail, the server native email application, to send email. This ...

I am receiving every email twice in my outlook account – anything come to mind
Doubled emails in Outlook is a known bug in Outlook. This bug usually happens up after you've left too much ...

How often is my site backed up? I accidentally deleted a file that I need
We're backup fanatics and have saved many a web designer's *ahem* ass by retreiving files that they assumed were long ...

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