My camera is offline! What do I need to do to get it back online?

Here is a list of things to do and check to get your camera back online:

  1. Make sure your camera has power and internet.
    1. Most cameras have a light on them to indicate power.  If you don't see a light make sure its plugged in.
    2. Make sure your internet connection is up and working.  Usually connecting a computer to the same network that the camera is connected to will allow you to determine if the internet is working
  2. Reboot the camera.
    1. If a camera has become unresponsive often a reboot will fix it.  To reboot your camera you'll unplug it from its power source, wait 15 seconds, then plug it back in.
  3. Make sure that the IP address and port forwarding for the camera has not changed
    1. When you first got your camera setup and streaming we connected to it via an IP address (or a special DDNS address) and we had a couple of ports forwarded through your router so our servers could pull the video out of your camera.  If any of this information has changed we won't be able to connect to your camera.
    2. Your IP address and port forwarding will almost always change if you change service providers.
    3. Contact us to find out what address and ports we use to connect to your camera and confirm that they have not changed.
    4. If the address and ports have changed we'll need to work with you to get them set back up.
  4. Did you pay your bill?



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