My camera is offline! What do I need to do to get it back online?

Here is a list of things to do and check to get your camera back online:

1. Make sure your camera has power and internet.
   1. Most cameras have a light on them to indicate power.  If you don't see a light make sure its plugged in.
   2. Make sure your internet connection is up and working.  Usually connecting a computer to the same network that the camera is connected to will allow you to determine if the internet is working
2. Reboot the camera.
   
   1. If a camera has become unresponsive often a reboot will fix it.  To reboot your camera you'll unplug it from its power source, wait 15 seconds, then plug it back in.
3. Make sure that the IP address and port forwarding for the camera has not changed
   
   1. When you first got your camera setup and streaming we connected to it via an IP address (or a special DDNS address) and we had a couple of ports forwarded through your router so our servers could pull the video out of your camera.  If any of this information has changed we won't be able to connect to your camera.
   2. Your IP address and port forwarding will almost always change if you change service providers, or replaced your router.
   3. In order to determine what IP address and port we're using to connect to your camera follow these instructions and review the IP:port of your RTSP URL (or contact us and we'll do that for you)
   4. Then, from the same network as your camera, go to https://ip.brownrice.com and compare the IP address and open ports to the RTSP URL above.  If they are different you can update the RTSP via the dashboard using the instructions in step 3.  Or you can contact us and we'll do that for you.
4. Did you pay your bill?