Brownrice Internet Support Pages - The five questions posted most recently:

One of my guys was having trouble with his email, so I am attempting to fix it. I deleted and recreated his email account in Outlook Express, but am still getting an error on "send". The server error is The connection to the server has failed. Account: 'mail.gcisnow.com', Server: 'mail.gcisnow.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E I have tried many configurations, but am still unable to send using the brownrice server. I was also unable to access the setup info that is specific to OE on the brownrice support sight. It would not let me in with my username or password that I use to access my email account or the mail server. Different username and PW required to access this area? Roger

Fri, 02 May 2008 19:52:07 GMT

Hi Roger!

The issue here is with your person's ISP.� Many ISP's now block outgoing email (on port 25) to prevent spammers from using their networks to send spam.� Because of this common issue we setup an alternate port for people to send email through our servers.

Follow the steps in this FAQ entry and he'll be sending email from anywhere, always.

I can't find how i access my account to see what domain names i have registered thakn you!!!

Fri, 02 May 2008 19:49:11 GMT

Hi Mary,

Our new control panel is under development.� Until this is complete just ask us and we'll send you your list of registered domains.

How do I set up an auto-reply, auto-responder or vacation message?

Fri, 02 May 2008 19:41:06 GMT

http://www.YourWebSite.com/qmailadmin OR at

http://admin.brownrice.com (both addresses take you to the same place).

Login with the account information for which you want to set up the auto-reply. For example, if it's john@yourwebsite.com you would login with this information:

User Name: john
Domain: yourwebsite.com
Password: (enter your password)

Once you've logged in, click the Send Vacation Auto-Response checkbox, fill in the Vacation Subject and Vacation Message boxes, then click the Modify User button. Done.

One auto-reply message per day will be sent to each person from whom you've received an email that day.

I uploaded my main page but I can't see it. The temporary page is still there.

Mon, 28 Apr 2008 21:07:53 GMT

Check the following:

Check to make sure you have uploaded your index file to the correct directory: /docs. You will see this directory as soon as you login to your server with your ftp program.
Make sure you remove the existing index.php (the Welcome to your new site! page)..